Shipping and Returns - Easy and Seamless!Shipping and Returns - Easy and Seamless!
Love our product selection? We're not done yet! You'll also fall in love with our Fast Shipping, Flexible Returns and Shipping Protection with Re:Do. We know there are a thousand places you could shop from, so THANK YOU for choosing to shop with us.
re:do protection for your order!re:do protection for your order!
The following are final sale items!
Redo coverage, file a claim here

Return Policy

Online shopping can be tricky, and we do everything we can to make your experience a good one, but sometimes, things just don't work out. That's why our return policy is so flexible: we want you to feel confident that if something doesn't work out, we've got your back. START RETURN

All returns & exchanges need to be made within 14 days of the package being delivered to you. For Local Pickups, within 21 days of your order. Our easy return process can be started HERE, just make sure your returns meet a couple little guidelines that are outlined below:

Please make sure your merchandise is unworn, unwashed and with the original tags attached. Items returned to us with makeup, deodorant, pet hair, perfume, smoke or similar scents or stains will be refused and returned to you at your cost. If that happens we will no longer be able to accept returns from you, but our Whiskey Skies community is the best and we know you wouldn't do that.

Also, please take note of a couple of important things: Original shipping is not refunded or credited back on returns or exchanges. Most final sale items are listed above, but occasionally-there may be other items that are marked as final sale. Any unauthorized returns will be rejected and returned to you at your expense, or donated to a local shelter. If you have any questions about our policies or about any product, please don't hesitate to reach out via email at hello@whiskeyskies.com

If you would like to make a return, you can START YOUR RETURN HERE. If you need any additional help, please contact us at hello@whiskeyskies.com

START A RETURN HERE

General Shipping & Returns FAQ

What is your shipping rate?

$8.95 no matter what size your package is.

I entered the wrong address at checkout, can you help?

If you made a mistake on your address, please reach out to us here or at hello@whiskeyskies.com as soon as possible.

We ship SUPER fast so the moment you realize please contact us. After your order is dispatched to be shipped, we are unable to make any changes.

We cannot be responsible for your package if it was shipped to the address you provided and that address is wrong. If the package is returned to us, we will contact you to get it reshipped to you at the correct address. 

How can I add on items to be shipped with my package?

As one of the special perks we offer, once you place an order and pay shipping, you can get free shipping on additional orders for 24 hours as long as it ships to the same shipping address! Just use code YAY at checkout!

In most cases, all orders will ship together, but if we were extra speedy and already shipped your first order, we will package up your extra orders separately, at no extra cost to you! 

Can I cancel my order?

If you need to cancel your order before it ships it is subject to a 10% restocking fee. We are happy to exchange an item before it ships. The restocking fee covers our processing fees on the transaction of the sale and the refund.

How fast do you process returns?

We ask for up to 7 business days from the date of return. However, we are usually much faster. Most returns get processed within 48-72 hours of being delivered to our warehouse.

Can you summarize the difference in policies between your app and website?

Exciting news! As of June 2024 our app and website operate the same! Your login will work on both platforms as well as all coupons and gift card codes.

Re:Do Returns & Exchanges FAQ

Can I add on re:do after check out?

No. It must be purchased on the order at the time of check out.

Oops, I added re:do to my order on accident, can it be refunded?

No. Once you check out with re:do there is not a way to refund it.

This is a third party processor that handles our return coverage and shipping protection.

I paid for re:do, can I return for free and get a refund?

No. Free returns are only valid for credit and exchanges.

Are all items covered through re:do?

No. Please see above for items that are considered final sale. 

I am an app shopper, can you add re:do to my cart?

Good News! Re:Do is now available in our app too!

I used re:do on your website, but want to use the credit in your app?

Great news! As of June 2024, you are able to use your gift card code in the app or website!

I selected exchange and the product is no longer in stock, now what?

If the item sells out while your return is in transit to us, we will issue you a gift card to use on our website or app.

What if I ship my return and you do not receive it? 

Please note that while returns are processed through the online portal and you are provided with a return label, it is your responsibility to make sure that there is proof that the package was given to the carrier and shipped back. 

If your return is not delivered to us and the carrier's tracking information indicates that the label was never used/scanned we will not be able to assist you in recovering the package or processing a return. 

Re:Do will not be able to file a claim with the carrier unless there is direct evidence of a handoff to the carrier, such as a receipt, photo, or signature. 

We recommend verifying that packages are scanned when they are handed off to the carriers and/or hanging onto your receipt or taking a photo of it immediately for your records in case it is needed. 

*we are not responsible and cannot assist with any returns that are not processed through the online return portal. 

Where do I drop off my return with the label provided?

When receiving a return label through the online return portal please pay attention to the instruction and the designated mail carrier (USPS, FedEx, UPS, etc). 

It will indicate if it's UPS, Fedex or USPS along with clear instructions. If you are need help, please contact us.

We cannot be responsible for packages which are handed to the wrong carriers. 

Re:Do Shipping Protection FAQ

How can I file a claim on a lost or damaged item?

You can head HERE to file a claim within 30 days of shipping.

I accidentally checked out with Shipping Protection, can you refund me?

No. Once you check out there is not a way to refund Shipping Protection. Good news, your order is covered!

What is shipping protection?

Shipping protection covers against packages that are lost, damaged, or stolen in transit.

Shipping protection will provide a same item replacement if available or store credit if a same item replacement is not available.

Claims must be filled within 30 days of shipping.

I am an app shopper, can I use shipping protection?

Great News! As of June 2024 Shipping Protection is now available on our app and website!

What is covered?

Shipping protection covers items that are lost, damaged, or stolen in transit up to $300.

Loss claims will not be covered if the Carrier confirms the successful delivery of a Package to the correct destination address.

Claims must be filled within 30 days of shipping.

What documentation is needed to submit a claim? 

1. Online Claim Form
2. Proof of Value (Sales/Purchase Invoice)
3. Recipient Statement of Non-Receipt or Damage
4. (If Applicable) Pictures of Damage, repair estimate, or salvage value.
5. In rare cases, we may need a police report on stolen packages.

How long does it take to review my claim?

Most claims are resolved within 48 hours of submission, but may take up to 30 business days.