$8.95 no matter what size your package is.

If you made a mistake on your address, please reach out to us here or at hello@whiskeyskies.com as soon as possible.

We ship SUPER fast so the moment you realize a mistake was made please contact us. After your order is processed to be shipped, we are unable to make any changes.

We cannot be responsible for your package if it was shipped to the address you provided and that address is wrong.

If a package is returned to us due to an incorrect or undeliverable shipping address, the customer is responsible for any reshipment costs. We will notify the customer and hold the returned merchandise for 14 days from the date of our first notification.

If we do not receive payment for reshipment or other written instructions within that time, the order will be considered unclaimed and the merchandise may be disposed of or donated without further notice.

As one of the special perks we offer, once you place an order and pay shipping, you can get free shipping on additional orders for 24 hours as long as it ships to the same shipping address! Just use code YAY at checkout!

In most cases, all orders will ship together, but if we were extra speedy and already shipped your first order, we will package up your extra orders separately, at no extra cost to you! 

Because orders begin processing and shipping quickly, we're not always able to cancel them in time. We'll absolutely do our best if you contact us immediately by emailing us at hello@whiskeyskies.com, but we cannot guarantee cancellations once an order has been placed.

If all or part of your order is eligible to be canceled before it ships, a 10% cancellation fee will apply to the amount associated with the canceled portion of the order.

The cancellation fee helps offset the costs associated with processing the original transaction, any cancellation, and any resulting refund. The fee is calculated based on the canceled transaction amount rather than individual components of that amount.

We're happy to offer an exchange for a different item or issue store credit instead of a refund. If you choose either of those options, the cancellation fee will be waived.

We ask for up to 7 business days from the date your return is received at our warehouse. However, we are usually much faster. Most returns get processed within 2-3 business days of being delivered to our warehouse.

If a package is returned to us due to an incorrect or undeliverable shipping address, the customer is responsible for any reshipment costs. We will notify the customer and hold the returned merchandise for 14 days from the date of our first notification.

If we do not receive payment for reshipment or other written instructions within that time, the order will be considered unclaimed and the merchandise may be disposed of or donated without further notice.

No problem, simply email us to let us know and we will send you a shipping invoice and will ship your order to you. 

Please note that if we do not receive payment for the shipping within 14 days of sending the shipping invoice, the order will be considered unclaimed and the merchandise may be disposed of or donated without further notice.

No. It must be purchased on the order at the time of check out.

No. Once you check out with re:do we are not able to refund or cancel it.

This is a third party processor that handles our return coverage and shipping protection.

No. Free returns are only valid for credit and exchanges.

No. Please see above for items that are considered final sale. 

As long as you set up your website and app accounts using the same email address, the accounts are linked and can use the credit on either one!  

If the item sells out while your return is in transit to us, we will issue you a store credit to use on our website or app.

I want to process an exchange but the return portal won't allow me to select my size even though the website shows you still have it in stock, why is that? 

The automated system is designed to only allow exchanges if the inventory counts are high enough to prevent an oversell. If inventory counts are too low, it will not allow an exchange request. 

Please note that while returns are processed through the online portal and you are provided with a return label, it is your responsibility to make sure that there is proof that the package was given to the carrier and shipped back. 

If your return is not delivered to us and the carrier's tracking information indicates that the label was never used/scanned we will not be able to assist you in recovering the package or processing a return. 

Re:Do will not be able to file a claim with the carrier unless there is direct evidence of a handoff to the carrier, such as a receipt, photo, or signature. 

We recommend verifying that packages are scanned when they are handed off to the carriers and/or hanging onto your receipt or taking a photo of it immediately for your records in case it is needed. 

*we are not responsible and cannot assist with any returns that are not processed through the online return portal. 

When receiving a return label through the online return portal please pay attention to the instruction and the designated mail carrier (USPS, FedEx, UPS, etc). 

It will indicate if it's UPS, Fedex or USPS along with clear instructions. If you are need help, please contact us.

We cannot be responsible for packages which are handed to the wrong carriers. 

Please note that Package Protection is void if reimbursement for the same order is sought through the shipping carrier or any other source, as duplicate reimbursement requests cannot be processed for the same order. 

You can head HERE to file a claim within 30 days of shipping.

Please note, claims for damaged items must be filed within 72 hours of confirmed delivery.

Once a claim is submitted, please send an email with the information to Hello@WhiskeySkies.com. You may be asked for additional photos and/or information. Failure to email or to provide any additional requested photos and/or information may result in the claim being denied. 

Once you check out with re:dowe are not able to refund or cancel it. 

This is a third party processor that handles our return coverage and shipping protection.

Package protection covers against packages that are lost, damaged, or stolen in transit.

Package protection will provide a same item replacement if available or store credit if a same item replacement is not available.

Loss claims must be filed within 30 days of shipping. Damage claims must be filed within 72 hours of confirmed delivery.

Please note that Package Protection is void if reimbursement for the same order is sought through the shipping carrier or any other source, as duplicate reimbursement requests cannot be processed for the same order.

Package protection covers items that are lost, damaged, or stolen in transit up to $300.

Loss claims will not be covered if the Carrier confirms successful delivery to the shipping address provided with the order.

Loss claims must be filed within 30 days of shipping. Damage claims must be filed within 72 hours of confirmed delivery.

Please note that Package Protection is void if reimbursement for the same order is sought through the shipping carrier or any other source, as duplicate reimbursement requests cannot be processed for the same order.

1. Online Claim Form
2. Proof of Value (Sales/Purchase Invoice)
3. Recipient Statement of Non-Receipt or Damage
4. (If Applicable) Pictures of Damage, repair estimate, or salvage value.
5. In rare cases, we may need a police report on stolen packages.

For damaged items, claims must be filed within 72 hours of package delivery. Please be sure to provide and retain all related documentation, including photos of the damage as well as photos of the packaging. You will need to keep the packaging until your claim is resolved. In some cases you may be asked to present the packaging to your local carrier. Failure to do so may result in the claim being denied.

For lost or missing packages, all claims must be filed within 30 days of the order shipment date. Please note that you may be asked to wait for a resolution for the amount of time that is required by the carrier. For example, for USPS that is 15 days from when the order is shipped. 

Once a claim is submitted, please send an email with the information to Hello@WhiskeySkies.com. You may be asked for additional photos and/or information. Failure to email or to provide any additional requested photos and/or information may result in the claim being denied. 

Most claims are resolved within 3 business days of submission, but may take up to 30 business days.

For lost or missing packages, all claims must be filed within 30 days of the order shipment date. Please note that you may be asked to wait for a resolution for the amount of time that is required by the carrier. For example, for USPS that is 15 days from when the order is shipped. 

For additional FAQs please click here or email us at hello@whiskeyskies.com.