Whiskey Skies FAQ – Everything You Need to Know Before You Shop

We carry something for every body from size 0 to 24W! We carry misses and plus sizes! We have several models of various shapes and sizes. All items feature an accurate description of how it fits along with the size the models are wearing, their size and the size they prefer. You can view all our general sizing charts here.

We don't offer a physical store for you to come in and shop. But we do offer local pickup in Las Vegas, NV! This means that you can order your products online, and you can swing by to pick them up!

There are so many ways to shop with us! You can shop right here on our website, or use our Whiskey Skies App. You can also join us on Facebook for live shows, Instagram Stories and TikTok if you don't want to miss a thing.

Any codes, discounts, store credits and gift cards must be applied at the time of checkout and cannot be adjusted once checkout is complete.

Head to your Google Play or Apple iOS store and search "Whiskey Skies" or tap here from your mobile device - Download and register for free! You'll be addicted in no time.

We do! They make great gifts! You can grab a gift card here.

We try to make sure that our orders are in great condition when they leave our warehouse, but sometimes an item might not meet our quality control standards or be oversold. In these cases, we issue a refund and send an email with details. If you don't see an email from us with details about your refund, please check your spam folder.

Thank you for your order! We're sorry to hear that you didn't get the price you wanted, but we do appreciate that you support us.

Unfortunately, we cannot control when items go on sale and sometimes they go on sale because it is our very last item available. We cannot apply discounts or adjust past purchases.

Yes and we'd love to see you! We're located just a mile from town square, and our normal business hours are Monday through Friday from 7am to 3:30pm. If your order has been filled during that time, just swing by the shop and pick it up—we'll be here waiting for you!

Please note, we are closed on holidays. Please email us for holiday hours.

If you need an after-hours pick-up, please send us an email to hello@whiskeyskies.com so we can let you know our extended hours for the week.

We offer a flat rate shipping of $8.95 no matter what size your package is, AND for 24 hours after you pay for shipping on an order you can use code YAY to receive FREE SHIPPING on additional orders placed from the same account and shipping to the same address. 

Coupon codes, Whiskey Bucks, and other promotional discounts cannot be combined.

Only one discount can be used per order. 

Basically, a girl’s best friend. Shop now, pay over 6 weeks with 0% interest. Best part? We ship your goodies right away!Just select it at checkout!

Of course, Sezzle has all the info you need right here!

We are so excited for you to get your Whiskey Skies order! Most orders ship within 24-48 business hours. We do not ship on weekends or holidays. If we are ever behind shipping, we will communicate via our Insiders Group. Join here to stay up to date with the latest Whiskey Skies news.

If you made a mistake on your address, please reach out to us here or at hello@whiskeyskies.com as soon as possible.

We ship SUPER fast so the moment you realize a mistake was made please contact us. After your order is processed to be shipped, we are unable to make any changes.

We cannot be responsible for your package if it was shipped to the address you provided and that address is wrong. If the package is returned to us, we will contact you to get it reshipped to you at the correct address. 

If a package is returned to us due to an incorrect or undeliverable shipping address, you are responsible for any reshipment costs. We will notify you and hold the returned merchandise for 14 days from the date of our first notification.

If we do not receive payment for reshipment or other written instructions within that time, the order will be considered unclaimed and the merchandise may be disposed of or donated without further notice.

We ship all orders through USPS, Fedex and UPS!

Please reach out to us at hello@whiskeyskies.com within 30 days of shipment so we can help.Good news, we do offer optional package protection at check out.If you purchased the package protection coverage, you can file a claim here.

Once a claim is submitted, please send an email with the information to Hello@WhiskeySkies.com. You may be asked for additional photos and/or information. Failure to email or to provide any additional requested photos and/or information may result in the claim being denied. 

We're glad you asked! You can read our full return policy here.

Best news ever! Our return portal is automated now! Click here to initiate a return or check on the status of a return. Once your return is processed, you will receive an email letting you know it's complete.

Oh boy, We are so sorry! Unfortunately, sometimes mistakes happen-even though we do our best to make sure every order is shipped accurately.

If you received the wrong item (or order) please email us right away so we can make it right. Please reach out within 72 hours of receiving your item.

We may request photos from you, and we'll get your proper order to you right away. 

Once a claim is submitted, please send an email with the information to Hello@WhiskeySkies.com. You may be asked for additional photos and/or information. Failure to email or to provide any additional requested photos and/or information may result in the claim being denied. 

Please make sure that you read our return policy, initiated a return through our online return portal, and followed all return instructions. If all looks good or you need some help with the process, reach out to us at hello@whiskeyskies.com and provide your order number so we can look into this.

We're so sorry to hear that your order arrived with a damaged item. We know that's frustrating, and we're committed to doing our best to make sure things like this don't happen again.

Please reach out to hello@whiskeyskies.com within 72 hours of confirmed delivery with your name, order number and photos of the damage and we will assist you as quickly as possible.

Please be sure to provide and retain all related documentation, including photos of the damage as well as photos of the packaging. You will need to keep the packaging until your claim is resolved. In some cases you may be asked to present the packaging to your local carrier. Failure to do so or to provide any additional requested photos and/or information may result in the claim being denied.

Yes! If the size you got didn’t work out, you can exchange it for a different size HERE.

Best part is that if you purchased the Re:Do Free Return for Store Credit or Exchanges coverage at checkout and you choose to send the return back for store credit or a size exchange your return shipping label will be free! 

You can start the exchange process HERE.

If you selected to exchange an item and it sells out before your exchange is processed, you will be issued a gift card instead and you can apply that gift card towards a new order.

Gift cards/store credits are always charged first when you're placing an order and always refunded first when processing a return. That is not something that we control manually, and not something that we can override.

All returns must be processed through the online return portal in order to receive a return authorization. Any unauthorized returns may be denied and returned to you at your expense, or donated to a local shelter. 

Please see our full return policy here.

If you need assistance with your return or using the online return portal, please email us at Hello@WhiskeySkies.com

No, once a label expires it is voided and cannot be used. 

Your return authorization is directly tied in to your return shipping label and once the return label is expired, so is the return authorization. 

Using an expired return shipping label means that your return is unauthorized and it may be denied and returned to you at your expense, or donated to a local shelter.

Please note that Package Protection is void if reimbursement for the same order is sought through the shipping carrier or any other source, as duplicate reimbursement requests cannot be processed for the same order. 

Feel free to send us an email at hello@whiskeyskies.com! If it is regarding an order, please try to give us your order number, name and as many details as you can so we can help faster! We respond to emails within 48 business hours excluding Saturday and Sunday.