FAQ's

We put together answers to our most asked questions here at Whiskey Skies!

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Shopping Questions

What size should I order?

We carry something for every body from size 0 to 24W! We carry misses and plus sizes! We have several models of various shapes and sizes. All items feature an accurate description of how it fits along with the size the models are wearing, their size and the size they prefer. You can view all our general sizing charts here.

Do you have a store location?

We don't offer a physical store for you to come in and shop. But we do offer local pickup in Las Vegas, NV! This means that you can order your products online, and you can swing by to pick them up!

Since you don’t have a store, how can I shop?

There are so many ways to shop with us! You can shop right here on our website, or use our Whiskey Skies App. You can also join us on Facebook for live shows, Instagram Stories and TikTok if you don't want to miss a thing.

How do I download the Whiskey Skies App?

Head to your Google Play or Apple iOS store and search "Whiskey Skies" - Download and register for free! You'll be addicted in no time.

Do you have gift cards?

We do! They make great gifts! You can grab a gift card here.

Why did I receive a refund for my order?

We try to make sure that our orders are in great condition when they leave our warehouse, but sometimes an item might not meet our quality control standards or be oversold. In these cases, we issue a refund and send an email with details. If you don't see an email from us with details about your refund, please check your spam folder.

I purchased an item recently and now it’s on sale. Help?

Thank you for your order! We're sorry to hear that you didn't get the price you wanted, but we do appreciate that you support us.

Unfortunately, we cannot control when items go on sale and sometimes they go on sale because it is our very last item available. We cannot apply coupons or adjust past purchases.

I am local to Las Vegas, Can I pick up my order?

Yes and we'd love to see you! We're located just a mile from town square, and our normal business hours are Monday through Friday from 7am to 3:30pm. If your order has been filled during that time, just swing by the shop and pick it up—we'll be here waiting for you!

If you need an after-hours pick-up, please send us an email to hello@whiskeyskies.com so we can let you know our extended hours for the week.

Sezzle - Buy Now Pay Later

What is Sezzle?

Basically, a girl’s best friend. Shop now, pay over 6 weeks with 0% interest. Best part? We ship your goodies right away!Just select it at checkout!

Can I find out more details on Sezzle?

Of course, Sezzle has all the info you need right here!

Shipping Details

When will my order ship?

We are so excited for you to get your Whiskey Skies order! Most orders ship within 24-48 business hours. We do not ship on weekends or holidays. If we are ever behind shipping, we will communicate via our Insiders Group. Join here to stay up to date with the latest Whiskey Skies news.

How do I update my address?

If you made a mistake on your address, please reach out to us here or at hello@whiskeyskies.com as soon as possible.

We ship SUPER fast so the moment you realize please contact us. After your order is dispatched to be shipped, we are unable to make any changes.

We cannot be responsible for your package if it was shipped to the address you provided and that address is wrong. If the package is returned to us, we will contact you to get it reshipped to you at the correct address. 

What carriers do you ship through?

We ship all orders through USPS, Fedex and UPS!

Returns & Exchanges

What is your return policy?

We're glad you asked! You can read our full return policy here.

Will you email me when you receive my return?

Best news ever! Our return portal is automated now! Click here to initiate a return or check on the status of a return. Once your return is processed, you will receive an email letting you know it's complete.

I received the wrong order or item, now what?

Oh boy, We are so sorry! Unfortunately, sometimes mistakes happen-even though we do our best to make sure every order is shipped accurately.

If you received the wrong item (or order) please email us right away so we can make it right. 

We may request photos from you, and we'll get your proper order to you right away. 

You can email us here or at hello@whiskeyskies.com.

I returned an item and didn’t get a credit. What happened?

Please make sure that you read our return policy, initiated a return through our new return platform, and followed all return instructions. If all looks good or you need some help with the process, reach out to us at hello@whiskeyskies.com and provide your order number so we can look into this.

I received a damaged item, now what?

We're so sorry to hear that your order arrived with a damaged item. We know that's frustrating, and we're committed to doing our best to make sure things like this don't happen again.

Please reach out to hello@whiskeyskies.com with your name, order number and photos of the damage and we will assist you as quickly as possible.

Can I exchange an item?

By purchasing Re:Do at checkout, covers the shipping cost back to us for all exchanges and returns for store credit.

You can start the exchange process HERE.

If you selected to exchange an item and it sells out before your exchange is processed, you will be issued a gift card instead and you can apply that gift card towards a new order.

Additional Help!

I have a question that was not answered here, how can I get in touch?

Feel free to send us an email at hello@whiskeyskies.com! If it is regarding an order, please try to give us your order number, name and as many details as you can so we can help faster! We respond to emails within 48 business hours excluding Saturday and Sunday.