Shipping and Returns - Easy and Seamless!Shipping and Returns - Easy and Seamless!
Love our product selection? We're not done yet! You'll also fall in love with our Fast Shipping, Flexible Returns with Re:Do and Shipping Protection with Shiptection. We know there are a thousand places you could shop from, so THANK YOU for choosing to shop with us.

Shipping + Returns

Shipping and Returns Protection

re:do protection for your order!re:do protection for your order!
The following are final sale items!
Shiptection coverage, file a claim here

Return Policy

Online shopping can be tricky, but we do everything we can to make your experience a good one. But sometimes, things just don't work out. That's why our return policy is so flexible: we want you to feel confident that if something doesn't work out, we've got your back. START RETURN

All returns & exchanged need to be made within 14 days of being delivered to you. Our easy return process can be started HERE. Just make sure your returns meet a couple little guidelines that are outlined below.

We do need to make sure your return meets a few little guidelines. Please make sure your merchandise is unworn, unwashed and with the original tags attached. Items returned to us with makeup, deodorant, pet hair, perfume, smoke or similar stains will be refused and returned to you at your cost and we will no longer be able accept returns from you. But our Whiskey Skies community is the best and we know you wouldn't do that.

Also, please take note of a couple important things. Original shipping is not refunded or credited back on returns or exchanges. Final sale items are listed above. Occasionally, there may be other items marked as final sale too. If you have any questions about our policies or about any product in particular, please don't hesitate to reach out via email at hello@whiskeyskies.com

If you did not purchase re:do return coverage but would like to make a return for a store credit or exchange, you can START A RETURN HERE. App orders must use your order number from our website (it's a different order number than in our app). You can either email us at hello@whiskeyskies.com for your order number or view it by CREATING AN ACCOUNT. Please be sure to use the same email as the email you are registered with in our app. Once you log in, you will be able to view all order numbers. Once you find your order number you can START A RETURN HERE.

If you do not want to use re:do to return and are choosing to ship it back yourself, please send us an email to hello@whiskeyskies.com.

If you need any additional help, please contact us at hello@whiskeyskies.com

* re:do coverage is only valid at Whiskeyskies.com and excludes the Whiskey Skies app.
* Shiptection coverage is only valid at Whiskeyskies.com and excludes the Whiskey Skies app.
START A RETURN HERE

General Shipping & Returns FAQ

What is your shipping rate?

$8.95 no matter what size your package is.

I entered the wrong address at checkout, can you help?

Please email us ASAP to hello@whiskeyskies.com if you need your address changed. Keep in mind that we ship SUPER fast, and we cannot guarantee we can fix address errors but we will do our best! 

Why don’t I have free shipping after 24 hours?

That is a special perk of our app only. If that sounds up your alley, grab our app. Once you pay shipping in our app, you get free shipping for 24 hours on any additional orders that go to the same address.

Can I cancel my order?

If you need to cancel your order before it ships it is subject to a 10% restocking fee. We are happy to exchange an item before it ships. The restocking fee covers our processing fees on the transaction of the sale and the refund. This applies to the app and website as of 8/1/2023.

How fast do you process returns?

We ask for a week from the date of return. However, we are usually much faster. Most returns get processed within 48-72 hours.

Why are policies different between to app and website?

As of 7/28/23 we switched out website over to a new platform that you are on now. Unfortunately, with that we lost the ability to have some really cool features. But we were able to add so many more perks to help protect your orders and make returns easier.

Can you summarize the difference in policies between your app and website?

Of course!

Shipping Rates:
Website: $8.95
App: $7.95 through 8/31. On 9/1/23 it will increase to $8.95. We kept the same shipping rates for 6 years despite getting yearly increases from USPS, Fedex and UPS.

Free Shipping Window:
Website: No Free Shipping Window
App: Perk of having our Whiskey Skies app! Free Shipping for 24 hours on any additional orders that go to the same address.

Re:do Coverage:
Website: Full re:do coverage including free exchanges and free returns for credit.
App: Currently, re:do is not covered on the app.

Shiptection:
Website: Optional to add on at checkout
App: Not available at this time

Loyalty:
Website: Not Available
App: This is an app only perk that we offer for special events!

Live Shows:
Website: Not Available
App: This is an app only and Facebook only perk!

re:do FAQ: 

Can I add on re:do after check out?

No. It must be purchased on the order at the time of check out.

Oops, I added re:do to my order on accident, can it be refunded?

No. Once you check out with re:do there is not a way to refund it.

I paid for re:do, can I return for free and get a refund?

No. Free refunds are only valid for returns for credit and exchanges.

Are all items covered through re:do?

No. Please see above for items that are considered final sale. 

I am an app shopper, can you add re:do to my cart?

At this time re:do is only available on our website

I used re:do on your website, but want to use the credit in your app?

Just send us a quick email to hello@whiskeyskies.com. We will void your gift card on our website and transfer your credit to our app. Please note once we do this, we cannot move it back.

Shiptection FAQ:

How can I file a claim?

You can head HERE to file a claim directly through Shiptection.

I accidentally checked out with Shiptection, can you refund me?

No. Once you check out there is not a way to refund Shiptection. Good news, your order is covered!

What is shipping protection?

Shipping protection covers against packages that are lost, damaged, or stolen in transit.

I am an app shopper, can I use Shiptection?

At this time Shiptection is only available on our website. Sorry! 

What is covered?

Shipping protection covers items that are lost, damaged, or stolen in transit.
You can read the full list of items that aren’t covered here: ShipTection Policy.

What documentation is needed to submit a claim? 

1. Online Claim Form
2. Proof of Value (Sales/Purchase Invoice)
3. Recipient Statement of Non-Receipt or Damage
4. (If Applicable) Pictures of Damage, repair estimate, or salvage value.

How long does it take to review my claim?

Most claims are resolved within 24 hours of submission. Please check Shiptections website for any updates to their time frame.