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$8.95 no matter what size your package is.
Please email us ASAP to hello@whiskeyskies.com if you need your address changed. Keep in mind that we ship SUPER fast, and we cannot guarantee we can fix address errors but we will do our best!
That is a special perk of our app only. If that sounds up your alley, grab our app. Once you pay shipping in our app, you get free shipping for 24 hours on any additional orders that go to the same address.
If you need to cancel your order before it ships it is subject to a 10% restocking fee. We are happy to exchange an item before it ships. The restocking fee covers our processing fees on the transaction of the sale and the refund. This applies to the app and website as of 8/1/2023.
We ask for a week from the date of return. However, we are usually much faster. Most returns get processed within 48-72 hours.
As of 7/28/23 we switched out website over to a new platform that you are on now. Unfortunately, with that we lost the ability to have some really cool features. But we were able to add so many more perks to help protect your orders and make returns easier.
Of course! Shipping Rates: Website: $8.95App: $7.95 through 8/31. On 9/1/23 it will increase to $8.95. We kept the same shipping rates for 6 years despite getting yearly increases from USPS, Fedex and UPS. Free Shipping Window: Website: No Free Shipping WindowApp: Perk of having our Whiskey Skies app! Free Shipping for 24 hours on any additional orders that go to the same address.Re:do Coverage:Website: Full re:do coverage including free exchanges and free returns for credit.App: Currently, re:do is not covered on the app.Shiptection:Website: Optional to add on at checkoutApp: Not available at this timeLoyalty:Website: Not AvailableApp: This is an app only perk that we offer for special events!Live Shows:Website: Not AvailableApp: This is an app only and Facebook only perk!
No. It must be purchased on the order at the time of check out.
No. Once you check out with re:do there is not a way to refund it.
No. Free refunds are only valid for returns for credit and exchanges.
No. Please see above for items that are considered final sale.
At this time re:do is only available on our website
Just send us a quick email to hello@whiskeyskies.com. We will void your gift card on our website and transfer your credit to our app. Please note once we do this, we cannot move it back.
You can head HERE to file a claim directly through Shiptection.
No. Once you check out there is not a way to refund Shiptection. Good news, your order is covered!
Shipping protection covers against packages that are lost, damaged, or stolen in transit.
At this time Shiptection is only available on our website. Sorry!
Shipping protection covers items that are lost, damaged, or stolen in transit. You can read the full list of items that aren’t covered here: ShipTection Policy.
1. Online Claim Form 2. Proof of Value (Sales/Purchase Invoice) 3. Recipient Statement of Non-Receipt or Damage4. (If Applicable) Pictures of Damage, repair estimate, or salvage value.
Most claims are resolved within 24 hours of submission. Please check Shiptections website for any updates to their time frame.